Policies

Shipping Policy

Last updated: July 2026

Every item we produce is custom, made to order against an approved mockup. Because nothing ships from stock, timelines and costs are handled a little differently than they would be for an off-the-shelf product, and this page explains how.

Made to Order, Not Held in Stock

Fry cups are printed or stamped only after a customer approves a final design. We do not keep finished custom inventory on a shelf waiting to ship, which means every order goes through a production run before it can leave our facility. This is what allows us to offer full-color flexo printing and kraft stamping at the order sizes we support, generally starting around 500 units.

General Timeline

As a general guide, production and shipping typically follow the 2 week window after your mockup is approved. That estimate can move depending on order volume, decoration method, current production load, and the carrier route to your destination. We’ll share a more specific estimate once we understand your order, and we’ll flag it if anything changes along the way.

Rush Options

For events with a fixed date — a festival, a stadium opener, a launch party — rush production may be available depending on our current schedule and your order size. Let us know your deadline when you request a quote and we’ll tell you honestly whether we can hit it, and what a rush option would look like.

Shipping Costs

We don’t publish a flat shipping rate because it depends on order weight, destination, and how quickly you need it. Shipping costs are calculated and quoted as part of your order total, so you’ll see them before you approve anything.

Carriers and Tracking

We work with standard national ground carriers and select the best option for your order based on cost and timeline; we don’t guarantee a specific carrier in advance. Once your order ships, we send tracking information to the email on file so you can follow it to your door.

Delays Outside Our Control

Weather, carrier disruptions, customs holds, and other events outside our control can occasionally affect delivery windows. We monitor shipments and will reach out if we become aware of a delay affecting your order.

Questions About Your Order

If you have a shipping question on an order already in progress, or you want a timeline estimate before you request a quote, reach us at george@customfrycups.com or call or text (929) 605-4397. Our mailing address is 7 Pennsylvania Plaza, Suite A22, New York, NY 10001.